Store Policies

 

Shipping & Delivery
    We use the USPS for shipping. Most orders will ship within 2-3 days of purchase.
    International purchases will ship within 5 days.
    All US shipments will include delivery confirmation
    * If you pay with Paypal E-check, your order will not ship until check has cleared.
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Privacy & Security
    Diaper Change respects your privacy and would never share/sell your information.
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Ordering
    If you ever need any help ordering, or have any questions or concerns, please
     send an email to christina@diaperchangediapers.com
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Payment,Pricing & Promotions
      Prices are as marked. If you have a promotional code please use it at check-out.
      For special offers or notification of sales, please sign-up for our mailing list.
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Viewing Orders
      You may log into your account and view pending and previous orders.
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Updating Account Information
      To update account information please log into your account and make changes in your profile.
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Customer Service
     We try to make all our customers happy by giving everyone the best customer serivce possible.
      We want you to be happy with every order. If you need to make a change to an order already
      placed, please contact us as soon as possible. If you need to cancel your order entirely,
      please contact us immediately.
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Warranty Information
      snaps - 1 year
      elastic - 90 days
      sewing overall workmanship - 90 days
      We will not warranty diapers not cared for properly.
      We also will not warranty normal wear and tear.
      We do not warranty leaking (except as related to manufacturing defect)
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Returns & Exchanges
      All items returned must be in new, unwashed and unused condition.
      All returns must be postmarked within 30 days & should be sent with delivery confirmation.
      Diaper Change is not responsible for returns lost during transit.
      Shipping fees will not be refunded or credited.
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Coupons & Discounts
        Coupon / discount codes have no cash value and can only be used for purchasing in-stock items.
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Gift Certificates
      Gift Certificates may not be redeemed for cash.
      If your order exceeds the value of your gift certificate, you are responsible for the balance.

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